With the 2024 Wave 2 release, Microsoft’s Power Platform brings in a lot of new Copilot capabilities aimed at helping organizations streamline processes, unlock insights, and drive meaningful impact faster than ever before. From process automation to real-time insights, these Copilot features promise to take the Power Platform from toolset to trusted business partner, but there’s more!

Here’s a look at what Wave 2 brings:

What’s New in Wave 2 for Power Platform

• Instant, Data-Driven Decisions: Imagine data insights at your fingertips whenever you need them—no more combing through reports or crunching numbers. With Wave 2, Power Platform’s Copilot brings real-time insights into apps and processes, helping everyone on your team make smarter, faster decisions right where they’re working.

• End-to-End Process Automation: We all know how much time repetitive tasks can consume. Wave 2’s new automation capabilities make it easy to build workflows that run seamlessly behind the scenes. From customer service to operations, these Copilot tools streamline processes, freeing up your team’s time for work that really matters.

• Enhanced Customer Experiences: The new AI-driven insights don’t just automate interactions—they personalize them. Copilot analyzes customer behaviour and interaction data to build a customer journey that feels tailored, proactive, and personal. Whether in service, sales, or engagement, this means a better, more responsive experience at every step.

• Predictive and Prescriptive Insights: Seeing what’s next is powerful; knowing how to act on it is even better. Wave 2 introduces predictive insights that allow teams to identify trends and potential issues before they arise, and prescriptive recommendations help guide the next best actions to keep everything running smoothly.

Why Wave 2’s Power Platform Update Matters

These Copilot enhancements go beyond adding a few new features—they’re about reshaping how teams work together, make decisions, and engage customers.

• Efficiency at Scale: By reducing time on repetitive, manual tasks, Power Platform lets teams stay focused on innovation and strategy.

• Collaboration Reimagined: Copilot brings shared data and insights into focus across teams, aligning everyone around the same goals and making cross-functional collaboration smoother than ever.

• Smart, Fast Decisions: Data-driven insights mean decisions aren’t just faster—they’re smarter. And predictive insights ensure you’re prepared to act before issues arise.
  

• Customer-First Experiences: With personalized insights at your team’s fingertips, customer interactions become more relevant, timely, and impactful.

Making the Most of the Copilot Capabilities

• Spot Your Big Impact Areas: Start by identifying the most time-consuming, repetitive tasks across teams—these are the areas where Copilot automation will make the biggest difference.
  

• Involve Your Team: Copilot’s value multiplies when everyone is on board. Get your teams exploring the new features, share insights, and develop a roadmap for adoption that aligns with your business goals.

• Monitor, Refine, Repeat: Track performance and feedback on the new tools, continually using insights to fine-tune and improve processes.
  

• Stay Open and Adaptive: The power of these updates lies in their flexibility. Encourage teams to experiment, learn, and adapt as they go, finding the best ways to make these tools work for them.

Recap

With the 2024 Wave 2 release, Power Platform’s Copilot is built to enhance every step of your team’s work, from decision-making and automation to customer engagement. The businesses that embrace these AI-driven tools today are the ones that will lead tomorrow, fuelled by smarter processes, stronger customer connections, and more efficient collaboration!

Want more? Check out the release plans for Power Apps, Microsoft Power Pages,  Power Automate, and Copilot Studio.